Course

Business Process Management - INFS3604

Faculty: UNSW Business School

School: School of Information Systems and Technology Management

Course Outline: INFS3604 Course Outline

Campus: Sydney

Career: Undergraduate

Units of Credit: 6

EFTSL: 0.12500 (more info)

Indicative Contact Hours per Week: 3

Enrolment Requirements:

Prerequisite: INFS2603 AND completion of 72 UOC within that program.

Excluded: INFS5604

CSS Contribution Charge: 2 (more info)

Tuition Fee: See Tuition Fee Schedule

Further Information: See Class Timetable

View course information for previous years.

Description

To meet the demands of today’s competitive marketplace, enterprise processes must be lean and customer focussed. This course looks at ways in which business processes can be analysed, redesigned, and improved thus ensuring that they are meeting the needs of customers and the enterprise. A business process is a set of related activities that jointly realise a business goal in an organisational and technical environment. These processes take place in a single organisation but may need to interact with processes in other organisations. Business process management (BPM) is concerned with the concepts, methods, and techniques that support the design, improvement, management, configuration, enactment, and analysis of business processes that deliver lean and customer focused business processes. BPM includes process modelling that explicitly represents processes – once they are defined, processes can be analysed, improved, and enacted. Software in the form of business process management systems can be used to manage business process.
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